What shipping costs

Nothing. Shipping is included in the $49.95 monthly subscription price. There is no separate delivery charge at checkout and no surcharge for regional addresses.

Where we ship

We ship anywhere in Australia, including regional and remote addresses. We do not ship internationally at this stage.

When your box goes out

Coffee is roasted to order in Sydney by our roasting partner, then packed and dispatched. Because nothing is roasted before it is ordered, there is a short roasting window before your box leaves.

• Roasting and dispatch: usually 1–3 business days after your billing date
• Metro delivery: typically 2–5 business days after dispatch
• Regional and remote delivery: typically 4–9 business days after dispatch
• Tracking details are emailed to you as soon as your box is on its way

Delivery timeframes are estimates provided by the carrier and can move around during peak periods or public holidays.

Your monthly cycle

Your first box is prepared as soon as your subscription starts. After that, each box follows your monthly billing date. You can pause, skip a month or cancel at any time from your account — there is no lock-in and no cancellation fee.

Address changes

Update your delivery address in your account before your next billing date. If a box has already been dispatched we cannot redirect it, but get in touch and we will sort out the next one.

Lost or damaged deliveries

If your box does not arrive or turns up damaged, contact us and we will replace it. We would rather fix it than argue about it.