FAQ
— FAQ —
Frequently Asked Questions
How does the subscription work?
Every month, we send you one bag of a single-origin coffee from a different country — roasted to order in Sydney and shipped fresh. Each box comes with a postcard from that origin, telling you the region, producer, process and tasting notes behind the beans.
Do I get to choose the origin, or is it a surprise?
It's a surprise — that's the point. Each month features a new country we've sourced specially for the subscription, so you always know what's coming before it ships.
Can I pause, skip or cancel anytime?
Yes. There's no lock-in. You can pause, skip a month or cancel entirely from your account at any time — no fees, no phone calls.
What if I don't like a coffee?
If your first box isn't for you, tell us within 30 days and we'll make it right — refund or replacement, no hassle.
How fresh is the coffee?
Every bag is roasted to order by our roasting partner in Sydney and shipped immediately — never pulled from a warehouse shelf. You'll always find a roast date on the bag.
Can I choose my grind and bag size?
Yes. Choose from Whole Beans, Espresso, Filter, Pour Over, French Press or Aeropress, and either a 250g or 1kg bag — update your preference anytime before your next box ships.
Do you ship outside Australia?
Right now we only ship within Australia. Free shipping is included on every subscription, Australia-wide.
When am I charged?
You're charged when you sign up, then automatically on the same date each month until you pause or cancel.
Can I gift a subscription?
Yes — select a gift subscription at checkout and we'll include a note for the recipient with their first box.
What's the Origin Collection?
Every box includes a stamped postcard from that month's origin. Collect them as you go, and unlock rewards along the way — from rare-lot coffees and brew gear to free months and early access to limited releases.
