The 30-day guarantee

Your first box is covered by a 30-day money-back guarantee. If the coffee is not for you, contact us within 30 days of delivery and choose a refund or a replacement. Whichever you pick, we will not make you jump through hoops for it.

You do not need to return the coffee. Just tell us what went wrong — it helps us pick better next time.

How to claim

• Get in touch within 30 days of your first box arriving
• Tell us your order number and what the issue was
• Choose a full refund or a replacement box
• Refunds are issued to your original payment method within 5–7 business days

Damaged or missing boxes

This applies at any point in your subscription, not just the first month. If a box arrives damaged, or the carrier loses it, we will replace it or refund that month.

Cancelling versus refunding

Cancelling stops future billing — it does not automatically refund a box that has already shipped. There is no lock-in and no cancellation fee, so you can cancel from your account at any time before your next billing date.

If you cancel right after being billed but before your box is roasted, contact us and we will refund that cycle in full.

After the first 30 days

Beyond the first-box guarantee, we handle refunds case by case. Coffee is a consumable, so we cannot take back a bag you have worked your way through — but if something is genuinely wrong with what we sent, tell us and we will fix it.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.

Contact

Reach us through the contact page. A real person answers.